READING 3: Abbie's notes on Performance and Outputs

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Key performance indicators are used to try and motivate those within lower level jobs- especially within the retail industry
* Although widely used, studies have found found that implementing KPIs made little or no difference at all to performance. This is mainly due to the fact that the management misunderstood the issues surrounding poor performance and therefore put too much pressure on workers
* It is also thought that the implementation of KPIs stunts motivation due to poor management and unrealistic timelines/goals
*  There should be a predetermined timeline of goals for each project week. Parmenter suggests a 16 week timeline

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